Lobtrix Privacy Policy

Your first and last name, and the display name shown on draws.

Your email address and your mobile number. We use the mobile number for account and entry updates, including SMS reminders about your matches where you have that turned on.

Your gender and date of birth, used for division eligibility and age-restricted divisions.

Your city or suburb, and its approximate coordinates, used to sort events by distance. We do not ask players for a street address.

Your profile photo, if you upload one.

Your DUPR ID, if you add one to your profile.

How you heard about Lobtrix, answered once during setup.

The events, leagues and divisions you enter, your partner, your entry status and your position on a waitlist.

Your schedule, courts, match times, scores, game-by-game results, standings and any no-show, walkover or substitution recorded against your entry.

Check-in times at an event.

Organisation name, contact email, country, website and logo.

Venue and court data you enter, including addresses, court counts and court layouts.

Event configuration: divisions, prices, schedules, rosters and run sheets.

Rosters you import for corporate events, which contain the names, and optionally the gender, of the client's staff.

What you paid, when, in what currency, for which entry or event, and the status of that payment.

Card details are entered directly with Stripe. Lobtrix never receives or stores your full card number.

For organisers, the identity and payout information required by Stripe is held by Stripe under Stripe's own terms. We store only the connected account identifier and whether charges and payouts are enabled.

Enquiries you send to an organiser through an event page, including the message body and the address it should be answered at.

IP address, browser user agent, pages requested and approximate timing, used for security, rate limiting and debugging.

The IP address and browser recorded at the moment you accept the Terms of Service and this policy, kept as proof of acceptance.

Assistive-feature prompts and the drafts generated from them.

To create and run your account.

To take entries, confirm teams, run waitlists and place you in eligible divisions.

To build draws and schedules and to publish results.

To take payment and to route entry fees to the correct organiser.

To let organisers run their events, including contacting entrants about their own event.

To keep the platform secure and to investigate abuse, fraud and payment disputes.

To prove that you accepted the current legal documents.

To improve the product, by reviewing how features are used.

Your display name and profile photo.

The events and divisions you are entered in, once the organiser publishes the entry list.

Your partner's name in doubles.

Your draw position, schedule, court, scores, standings and results.

Your email address, phone number, exact date of birth, and your city coordinates.

Your payment history and payment status.

Your enquiry messages, which go only to the organiser you sent them to.

Anything you enter that has not yet been published by an organiser.

Supabase, for the database, authentication and file storage.

Stripe, for payments, connected organiser accounts and payouts.

Our hosting and content delivery providers, for running and serving the application.

Geocoding and mapping providers, including OpenStreetMap Nominatim, Geoapify and LocationIQ, for address and city lookup. We send the text you type in a search box, not your account details.

AI model providers, for the assistive drafting and scheduling features, receiving only the prompt content required for the task.

Plunk, for sending our email and for holding a contact record we use to send and time it. That record includes your name, account type, date of birth, city, how you heard about Lobtrix, your plan, and summary activity such as how many events you have entered or published.

Account and profile information: while your account is open, and for a short period afterwards to handle disputes.

Entries, scores and results: kept as part of the permanent competitive record of the event, including after you close your account. They remain associated with the name you played under.

Payment records: kept for as long as tax and financial record-keeping law requires, typically seven years.

Acceptance records for legal documents: kept for as long as they may be needed as evidence.

You can view and update most of your information from your profile at any time.

You can ask for a copy of the personal information we hold about you.

You can ask us to correct information that is wrong.

You can ask us to delete your account. Published competitive results stay on the record, and information we must keep for tax or legal reasons stays as well.

You can opt out of non-essential email. Transactional email about an entry you hold is part of the service and cannot be turned off while the entry is live.